Shipping policy

Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Times

We ship internationally from our suppliers. Estimated delivery times to the United Kingdom are 5 to 10 business days from the date of dispatch. Please note that delivery times may vary due to customs clearance, postal delays, or other factors outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your parcel online. Please allow up to 5 business days for tracking information to be updated.

Customs and Import Duties

Your order may be subject to customs duties and taxes upon arrival in the United Kingdom. These charges are our responsibility and are included in the item price or shipping cost. 

Lost or Delayed Parcels

If your order has not arrived within 30 business days of dispatch, please contact us at support and we will investigate the matter promptly.

Contact Us

If you have any questions about your order or our shipping policy, please do not hesitate to contact us at support@thefemmeplanet.com. We aim to respond to all enquiries within 24–48 hours.