Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our return and refund policy below.

Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, without giving any reason. To exercise this right, please contact us at support@thefemmeplanet.com within 14 days of receiving your order.

Conditions for Returns

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Returned within 14 days of notifying us of your intention to return

Non-Returnable Items

The following items cannot be returned:

Items that have been used, washed, or damaged by the customer
Items returned without prior authorisation
Personalised or custom-made items

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to process the refund.

Faulty or Incorrect Items

If you have received a faulty or incorrect item, please contact us at support@thefemmeplanet.com within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you.